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Privacy Policy

Velaro complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Velaro has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit

Velaro has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Velaro, please visit the BBB EU SAFE HARBOR web site at for more information and to file a complaint.


Velaro collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Velaro also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Velaro. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Velaro for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Velaro Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Velaro public message boards, this information may be collected and used by others. Note: Velaro does not read any of your private online communications.

Velaro encourages you to review the privacy statements of Web sites you choose to link to from Velaro so that you can understand how those Web sites collect, use and share your information. Velaro is not responsible for the privacystatements or other content on Web sites outside of the Velaro and Velaro family of Web sites.


Velaro collects and uses your personal information to operate the Velaro Web site and deliver the services you have requested. Velaro also uses your personally identifiable information to inform you of other products or services available from Velaro and its affiliates. Velaro may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Velaro does not sell, rent or lease its customer lists to third parties. Velaro may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Velaro may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Velaro, and they are required to maintain the confidentiality of your information.

Velaro does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Velaro keeps track of the Web sites and pages our customers visit within Velaro, in order to determine what Velaro services are the most popular. This data is used to deliver customized content and advertising within Velaro to customers whose behavior indicates that they are interested in a particular subject area.

Velaro Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Velaro or the site; (b) protect and defend the rights or property of Velaro; and, (c) act under exigent circumstances to protect the personal safety of users of Velaro, or the public.


The Velaro Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Velaro pages, or register with Velaro site or services, a cookie helps Velaro to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Velaro Web site, the information you previously provided can be retrieved, so you can easily use the Velaro features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Velaro services or Web sites you visit.


Velaro secures your personal information from unauthorized access, use or disclosure. Velaro secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Velaro will occasionally update this Statement of Privacy to reflect company and customer feedback. Velaro encourages you to periodically review this Statement to be informed of how Velaro is protecting your information.


Velaro welcomes your comments regarding this Statement of Privacy. If you believe that Velaro has not adhered to this Statement, please contact Velaro at We will use commercially reasonable efforts to promptly determine and remedy the problem.

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